State Farm® Insurance Agent Carole Brooker
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Grimm
May 5, 2024
"The best!"
"Steve, thank you for your vote of confidence. I wish everyone would communicate as well as you do when you have questions or concerns. Thanks for being the best also!"
Linda Davis
March 5, 2024
"I have asked twice to speak to Carol Booker and have not yet received a call from her. I had a rock ping on my window this is the 1st time Since getting my license in more than 50yr. That I have had to contact my ins.co.i was informed that I needed to contact Safelite to make the claim I asked that the ins. take care of this. After several calls and over a week it was finally taken care of!"
"Hi Linda, I am so sorry I was not available at this time. I spoke to Kathy. She said she filed the claim for you and also contacted the glass company. I will contact you and discuss this further. I appreciate you being a State Farm customer !"
Kay
April 5, 2023
"Best place ever!"
"Amanda, you are sweet! Thank you for your kind words and vote of confidence! I am always here for you."
Shannon Elder
May 7, 2022
"I've been with Carol's office for 15 yrs, I've dealt with them through claims, and they give my mind a little bit of peace. Kathy is an awesome person to work with, she is so personal and enjoy talking with her. With the office especially Kathy I don't feel like a just a number, she makes the experience so personal and less stressful. She goes out of her way to make sure your taken care of and if she can't figure something out she will look into it and she will get back to you as soon as possible. Thank you to everybody at Carol's office."
"Shannon, thank you for your five star review. We appreciate your kind words about our office and Kathy. And thank you for your loyalty and for being a great policyholder too! You are right about Kathy getting an answer and getting back to you as soon as possible too. Thank you for being part of our family! We are always there to help you."
Johanna Shonkwiler
February 7, 2022
"Great customer service and great to work with everytime we have needed anything!!"
"Such kind words, Johanna! Thank you for the vote of confidence!"
Bryan Edmonson
January 12, 2022
"Carole and her team always do a great job!"
"Thank you Brian! I appreciate being able to provide great service to your whole family!"
Brandy Blessent
November 9, 2021
"Carol's office has been wonderful and stress free to work with. I have not had to file any claims but I have many insurance policies with Carol's office. Kathy has made my experience with State Farm amazing. All I have to do is email her the information and she does the rest. Quick and simple!! And I always love how she takes time to just talk and catch up on life. You're not just a customer or a number, you're a person with value and made to feel important and like family."
"Brandy, thank you for your kind works, especially about Kathy. We treasure you and hope you always have a great experience with our office . We are always here to help!"
Greg Penderghest
October 15, 2021
"Kathy Carter has gone way above and beyond using her connections to get the paperwork finalized. We had a complicated situation but she was able to cut straight through the obstacles and we got our insurance set up. She has helped us repeatedly and cheerfully. Thanks Kathy."
"Greg, thank you very much for the rave review of Kathy! Its no surprise as she is celebrating 25 years in 2021 of helping people at my agency . So glad she could help you!!"
Karen Sanders
October 14, 2021
"Awesome group of people working together for it's customers. Absolutely love them."
"Karen, thank you for the heartwarming review! It was so nice of you! We look forward to serving you and Dan in the future. We are always just a text or phone call away!"
Dr. Donld A. Biggs
October 5, 2021
"Very helpful always have been wouldn't leave would recommend to others."
"Thank you so much, Donald! Such kind words from a very kind person!! Thank you for your friendship and loyalty. We appreciate you!"
Tia Logan
September 28, 2021
"Carol is the best insurance agent. I have been with her for 25 years and my husband even longer. Anytime we have questions or need anything she is right there willing to help in any way possible. She is great at letting us know of new policies that are available. Because of a home warranty writer on our home owners, she saved us over $2000.00 when our furnace died."
"Tia and Bruce, thank you for the great review. We have so much history together that I treasure. You both are two of the kindest people I know!"
NICCI HANSENS
August 11, 2021
"Love Carole and her staff! They take care of all our insurance needs. They treat us like family ;-)"
"Thank you, Nicci!!"
Kevin Krol
August 9, 2021
"Great staff. I have been with this agency for more than 20 years. Carole Brooker's office treats you as if you are family."
"Kevin, that is so sweet of you! We consider you our family too! Thank you."
Jack B Fritts sr
April 12, 2021
"Very helpful"
"Thank you, Jack for your 5 star review. We appreciate your faith in our office."
Kevin Brobst
March 2, 2021
"I needed to purchase a new policy on a vehicle I was buying. Through email I learned what information I needed to gather and forward to them. I got that through email from the dealer, sent it on, and got the policy issued and paid for. This all happened over 2-3 days."
"Thank you, Kevin for being a long time customer with us! We appreciate you!"
Robert Burke
October 12, 2020
"They take care of their customer I would say in my own personal opinion they have the best customer service of any company that I’ve ever done business with thank you for your great service God bless"
"Thank you, Robert for your kind words! We appreciate you being part of our State Farm family. God Bless."
MITCH BOULIER
September 24, 2020
"There is always someone to answer questions that we may have or encounter."
"Thank you, Mitch for your vote of confidence in our service!"
Chris Brewer
July 26, 2018
"Great Location. Great Company."